Shipping & Returns FAQ

SHIPPING POLICY

Last Updated: July 10, 2026

Your Order, On Its Way

We know you want your kit fast. Most orders ship within 1-3 business days.

$7.95 Flat Rate Standard Shipping For Orders Under $100

All orders under $100 ship with a standard flat rate shipping of $7.95 per order.

FREE Shipping For Orders Over $100

Tracking Your Order

Once your kit ships, you'll get an email with tracking information. That's the best way to follow your delivery.

Alaska, Hawaii & U.S. Territories - We ship to you too.

What We Don't Ship To (Yet)

PO Boxes and international addresses. We're working on it.

Need It Faster?

Need It Faster? Expedited shipping is available. Contact us with your ZIP code and we'll confirm the cost and same-day availability before you order. Requests confirmed before 2pm MT have the best chance of shipping that same day.

Questions or Concerns?

Reach us at support@gearupsurvivalkits.com or (810) 218-0950, Monday-Friday, 8am-5pm MT (excluding major U.S. holidays)

______________________________________________________

Returns & Exchanges

30-Day Return Window: Changed your mind?

Return unused items in original packaging within 30 days of purchase for a refund.

What You Need to Know

Original shipping costs are not refundable
You're responsible for return shipping unless the item was defective or we made a mistake.
Items must be in original, resalable condition for a full refund.
Items returned damaged or not in resalable condition may receive a partial refund; we'll contact you with the details before processing anything.
Opened food, water, or perishable items cannot be returned (unless our error).
Personalized items cannot be returned.
Clearance or final sale items cannot be returned.

Refund Timeline:

Refunds process within 5-10 business days after we receive and inspect your return. Refunds go back to your original payment method.

Exchanges:

Your replacement ships once we've received and inspected the original item.

Defective Products:

Found a defect? We'll replace it or refund you - either way, we make it right.
If your order arrives damaged, contact us within 5 days of delivery with a photo and we'll make it right at no cost to you.
Call us at (810) 218-0950
We'll pay return shipping.
We'll pay shipping on the replacement.

If We Made a Mistake:

Wrong item? Wrong quantity? That's on us.
We'll send the correct product at no charge and cover all shipping costs.

How to Return or Exchange:

Step 1: Get Your RMA Number
Call (810) 218-0950 or email support@gearupsurvivalkits.com to request a Return Material Authorization (RMA#) and shipping instructions.

Step 2: Pack It Up
Eligible returns must:
Be in original, unused condition
Include all original packaging
Include all parts, accessories, and instructions

Then:
Write your RMA# on the packing slip and outside of the box
Include a copy of your original invoice
Use any trackable shipping method
Save your tracking number

Important: We can't accept COD shipments. Gear Up Survival Kits is not responsible for items lost or damaged during return shipping.

Step 3: We'll Take It From There
Once we receive and inspect your return, we'll process your refund or ship your exchange.

Our Maximum Liability

For defective or damaged products, we'll replace the item or issue a refund. We do not accept claims for consequential damages beyond the product cost.

Questions?

Phone: (810) 218-0950
Email: support@gearupsurvivalkits.com
Hours: Monday-Friday, 8am-5pm MT (excluding major U.S. holidays)

________________________________________________________________

SATISFACTION GUARANTEE

Last Updated: July 10, 2026

We Want You Happy

Your satisfaction matters. If something isn't right, we'll make it right, plain and simple.

Our Promise

Every Gear Up Survival Kit is backed by our 100% Satisfaction Guarantee. We stand behind the quality of every kit we sell because we know these products exist for one reason - to protect you and your family when it matters most.

Fast, friendly service...real people who actually help

Quality products you can trust

Refund or replacement...your choice

If we fall short, please tell us. We'll fix it.

Our satisfaction guarantee works through our standard 30-day return process - see Returns & Exchanges above for details - and our Shelf Life Promise covers your kit's contents long after that.

Our Shelf Life Promise

Every food and water item in your kit carries a printed expiration date, five years on most rations, twenty-five on our long-storage meals. If you ever find an item that has expired or failed before its printed date, or arrives with compromised packaging, contact us and we'll replace the affected items at no charge. A survival kit is only as good as the moment it's needed and we stand behind every date on the label. (Tip: we recommend checking your kit twice a year; our How Often to Check or Refresh Your Kit guide makes it a 10-minute habit.)

We're here to help make it right.